1. Information we collect
When you visit our website and/or enter into a business relationship, we may collect certain personal data about you, including but not limited to:
- Names, email addresses, telephone numbers, ID numbers, addresses, and other contact information.
- Usage information such as IP addresses, browser type, operating system and websites visited, collected automatically by means of cookies and similar technology.
2. Use of personal data
We may use the personal data we collect for the following purposes:
- To respond to enquiries, requests or suggestions sent through our request system.
- To improve our website and our services, including analysing trends, currents and user preferences.
- For promotional and/or marketing activities, such as new products and offers. Customers can opt out of marketing emails by unsubscribing via the link at the bottom of the emails.
- To send a notification to customers if payment details are about to expire, in order to ensure continued service.
Keldan undertakes to maintain the strictest confidentiality regarding customer data, whether personal data or other data owned by customers.
3. Disclosure of personal data
Keldan may disclose information to third parties engaged by the company to provide services to Keldan in connection with predetermined work, such as service providers in the field of information technology or hosting. In such cases Keldan enters into a data processing agreement with the party concerned. Such an agreement provides, among other things, for the data processor's obligation to follow Keldan's instructions on the handling of personal data, and the processor may not use it for any other purpose. The data processor is likewise obliged to ensure the security of the information in an appropriate manner. In other cases it may also be necessary for Keldan to disclose personal data to third parties, for example where there is a legal obligation to do so.
Under data protection law, Keldan may only transfer personal data outside the EEA where the transfer is necessary, for example to perform a contract and, in limited cases, for the legitimate interests of the company. Furthermore, Keldan may only transfer such data to countries that ensure an adequate level of protection (in the assessment of the European Commission) or where Keldan has put appropriate safeguards in place.
4. Cookies
Keldan uses cookies in order to improve the functionality of the website, with the aim of improving the service provided to users. It is Keldan's policy to use cookies responsibly. Keldan uses cookies to tailor the website to users' needs, for example to save user settings, to compile statistical information, to analyse traffic on the website and for marketing purposes. Cookies can be blocked by changing the settings in your browser, thereby withdrawing consent to their use.
All personal data that may arise from the use of cookies will be handled and processed in accordance with the provisions of Act No. 90/2018 on Data Protection and the Processing of Personal Data. Keldan declares that such data will not be processed for any purpose other than those stated above, and that the data will not be retained longer than is necessary for the purpose of the processing.
5. Chatbot on the website
Keldan may offer a chatbot on its website that is based on automated technology and artificial intelligence (AI) to answer users' enquiries and provide information about the company's services. The purpose of the chatbot is to make it easier for users to obtain information and assistance simply and quickly.
Interactions with the chatbot may be recorded and stored for the purpose of improving service, developing solutions and analysing common user enquiries. Such processing may involve automated analysis of the content of conversations for the purpose of improving the chatbot's functionality and responses.
Users are asked not to send sensitive or unnecessary personal data through the chatbot. Information that may be received through the chat is processed in accordance with this privacy policy.
Please note that the chatbot's responses are provided automatically with the aid of artificial intelligence and are primarily intended to provide general information. Responses may in some cases be inaccurate or incomplete and should not be regarded as advice or as binding information from Keldan.
6. Third-party links
Keldan's website may contain links to third-party websites or services that are not operated or controlled by us. This privacy policy applies only to our website and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of all third-party websites you visit.
7. Data security
Keldan places great emphasis on security in the processing and handling of personal data. Keldan ensures appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, by means of appropriate technical and organisational measures. Should a security breach occur in the handling of personal data where it is confirmed or suspected that personal data has come into the hands of unauthorised parties, the Icelandic Data Protection Authority and, where applicable, the individuals concerned are notified of the breach unless it does not entail a high risk to individuals.
8. Rights of individuals
Data protection law provides for various rights of individuals, such as the right of access, the right to data portability, the right to rectification and erasure, and the right to object to or restrict the processing of personal data. Individuals intending to exercise their rights must prove their identity. The rights may be subject to limitations arising, among other things, from law, from the interests of others to whom the information relates, or from significant financial or commercial interests. Requests concerning the above rights are generally free of charge to individuals. Keldan reserves the right to charge a fee where more than one copy of personal data is requested. Keldan also reserves the right to refuse a request that is manifestly unfounded or excessive.
9. Changes to the privacy policy
Keldan reserves the right to update or change this privacy policy at any time, and all changes will take effect as soon as the updated privacy policy has been published on this page. We encourage you to review Keldan's privacy policy regularly for any updates.
10. Complaint to the Data Protection Authority
If a dispute arises in the handling of personal data, an individual always has the right to submit a complaint to the Icelandic Data Protection Authority by email to the address postur@personuvernd.is